Responsible Gaming

Our Commitment

At Runroyal, entertainment always comes first. Our platform is free, uses virtual coins with no monetary value, and offers no real-money play and no prizes. Even so, we take our responsibility to players seriously. Games designed to be engaging can, for some people, become more than a pastime, and we believe a responsible platform is one that acknowledges this openly and gives players the tools and information they need to stay in control. This page sets out how we approach responsible gaming and where you can find help if you ever need it.

We are committed to promoting balanced play, to being transparent about how our games work, and to making sure that support resources are always easy to find. Because no real money is involved, Runroyal carries far less risk than real-money environments — but healthy habits still matter, and we want every session on Luxor of Cleopatra and our future titles to leave you feeling good.

Signs of Problematic Gameplay

It can be helpful to recognise the early signs that play may be becoming unbalanced, even when only virtual coins are involved. Consider whether any of the following apply to you:

• Playing for much longer than you intended, or losing track of time during sessions.
• Feeling restless, irritable, or anxious when you are not playing.
• Neglecting sleep, work, studies, or relationships in order to keep playing.
• Using gaming as your main way to escape stress, low mood, or difficult feelings.
• Continuing to play even when it stops being enjoyable.
• Hiding how much time you spend on games from people close to you.

If several of these feel familiar, it may be worth taking a step back and using the tools below, or reaching out to one of the support services listed at the end of this page.

Self-Management Tools

We encourage every player to build simple, healthy habits around their play. The following approaches can help keep gaming a fun, occasional activity rather than a daily necessity:

• Set time limits. Decide before you start how long you want to play, and stick to it. Using a timer or alarm can make this easier.
• Take regular breaks. Step away from the reels at natural stopping points. A short break helps you keep perspective and enjoy the game more.
• Balance your day. Make sure gaming sits alongside other activities you value, rather than replacing them.
• Play for the right reasons. Enjoy Luxor of Cleopatra for the experience and the entertainment, not as a way to cope with stress or difficult emotions.
• Keep it social and light. Remember that the coins are virtual and the outcomes carry no real-world value — the goal is fun.

Self-Exclusion Options

If you feel you need a longer break, you can choose to step away from the platform entirely. You may clear your saved data and preferences through your browser at any time, which resets your local session, and you can simply decide not to return. If you would like help arranging a more structured break, contact us at hello@runroyal.com and we will do our best to assist. We will never pressure you to keep playing, and we support any decision to take time away.

Help Resources

If gaming is affecting your wellbeing, free and confidential support is available. You do not have to wait until things feel serious — reaching out early is always a good idea.

• BeGambleAware — free, confidential advice and support, available around the clock on 0808 8020 133.
• GamCare — information, tools, and a helpline offering support for anyone affected by gaming-related harm.
• Gamblers Anonymous — peer support groups for those who want to share experiences and stay accountable.

These organisations offer guidance for a wide range of situations, and their services are confidential and free to use.

Resources for Family and Friends

If you are worried about someone else's play, support is available for you too. It can be difficult to raise the subject, but calm, non-judgemental conversations often help. Encourage the person to talk about how they feel, avoid criticism, and share the resources above. The helplines listed here also provide advice specifically for family members and friends, so you do not have to navigate the situation alone. Looking after your own wellbeing while supporting someone else is important.

Contact Our Team